Return & Refund Policy

At [Nova Store], we value your satisfaction and want you to enjoy every purchase. If you are not fully satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

• You may request a return within 7 days of receiving your order.

• To be eligible, the item must be unused, unopened, and in its original packaging.

• Proof of purchase (invoice or order number) is required.

2. Non-Returnable Items

For hygiene and safety reasons, certain items such as earphones, AirPods, and opened electronic accessories cannot be returned unless they are defective.

3. Defective or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos and details. We will arrange a replacement or refund at no extra cost.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to your original payment method.

• Shipping fees are non-refundable, except in cases where the error was ours.

5. Exchange Policy

Exchanges are subject to product availability. If the item is out of stock, you may choose a different product or request a refund.

6. Contact Us

For return or refund requests, please contact our support team at [info@novastores.me ]